Using Comics to Grab Attention

The Short Version

For a little while now I’ve been working on new methods for our customers (church staff) to be able to reach us when they need assistance with their computers. The various steps are listed below. We (IT) made an announcement at our All Staff Lunch. To try and make it memorable I created a comic strip and a business card. Click the link if you want to see the finished comic strip. You can click this link if you want to see the comic strip in a jpeg format. Let me know what you think.

The Longer Version

I started by looking for clipart or images online that I could use to create a comic that would be funny and emphasize our new methods of contacting us. I found some great artwork at Sun‘s Design Comics website. I printed off the different images they had and then taped them up to my whiteboard and started adding captions underneath. Here’s a picture of my storyboard.

After I had the storyboard laid out the way I wanted it with the proper captions, laid out my comic strip and then came up with the contact methods.

We added a google voice number that rings a hunt group which rings all of the helpdesk phones. If no one is available, google records the message and sends it to an email address that happens to be a distribution list. This in turn emails all the helpdesk guys, including myself and also our ticketing system. So call, no answer, leave a message, we get an email and a workorder is created.

I also listed this distribution email address so if people are on their email they can just use that instead of having to call us. It all depends on the priority they place on their issue.

In addition to all of this they have the standard, “use the shortcut on the desktop” to open a new workorder.

Finally I made the business card after I had everything else finalized. I don’t have a link to the business card – pretty standard stuff really. How’s our contact methods on a black and blue artsy background.

And that’s it. I wanted something that was funny, colorful, and had a story behind it to hopefully engage people’s imagination a bit. The comic after all, is based on a true story, it might just be yours

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